Comping Instrument is a service to supply the customer with an additional support and maintenance layer for their Citrix environments with focus on quality to get the best experience of Citrix products. The service also integrates completely with day-to-day support operations already in-place.

Instrument service includes the following:

  • Complete Citrix maintenance/support - Entire platform is fully managed
  • Highly skilled support team - the knowledge that Your service is empowered by Comping's skills and experience
  • Ongoing training and support for Your Service Desk to improve SLA's and get quicker solutions for Your incident management
  • Instrument is a pay-as-you-go service
  • a. Integrated and robust procedures for Problem, Change and Configuration Management processes retaining high quality
  • Flexible and scalable
  • Transparent upgrades - evergreen solution
  • Deploy Apps and Desktops quicker - respond to business needs
  • Cloud readiness - Inherently multi-site capabilities - on any cloud or infrastructure
  • Proactive monitoring of essential of Citrix components including performance measurements of the multiple Citrix layers - automatic reactions on service disruptions
  • Reduces the cost and risk of maintaining and training in-house skills